Tesla apologizes to State Grid Nanchang company

Tesla apologized to netizens and State Grid Nanchang after the “throwing pot” state grid was connected back. But the company did not change the original statement, “preliminary judgment fault is caused by instantaneous current overload during charging.”.

 

On February 1, the official microblog of Tesla motor (Beijing) Co., Ltd. said that regarding the abnormal situation of Nanchang car owners after charging recently, it was preliminarily determined that the fault was caused by instantaneous current overload during charging. As the specific cause of current overload was still under inspection at that time, the after-sales staff was asked the reason when communicating with the vehicle owner, so a variety of possible factors were mentioned for the user’s reference and understanding.

Tesla apologizes to State Grid Nanchang: the problem of recording being edited and released has been solved

In response to Tesla’s after-sales staff saying that “the fault was caused by too much current in the national grid”, the company said, “this communication was recorded and the part about the national grid was selected for editing and dissemination. We are very sorry for the misunderstanding caused by this and the trouble caused to Nanchang power grid. ”

 

Tesla said that the problems encountered by users have been properly solved and the cause of the failure is being detected and investigated.

 

Tesla apologizes to State Grid Nanchang: the recording has been edited and released, and the problem has been solved

 

The microblog also attached the explanation video of the party:

 

Video source: @ Tesla customer support

 

Below Tesla’s apology microblog, netizens are still dissatisfied with its “throwing pot” behavior

 

“If Nanchang State Grid doesn’t reply, you won’t send this explanation. The pot can’t be shaken and starts to smash?” “In this way, you will not be far away from the 315 party” and “if you have a little professional knowledge, you can not infer that it is the problem of power grid input”.

 

Tesla apologizes to State Grid Nanchang: the recording has been edited and released, and the problem has been solved

 

Background:

 

Recently, a consumer in Nanchang, Jiangxi Province bought the Tesla Model 3 for only 6 days, which could not be started after being charged by the special charging pile of Tesla. After inspection, it was found that the inverter of the vehicle was burnt out. As for the cause of the burn, the person in charge of after-sales said that due to the large current of the State Grid, the instantaneous current of the car charging was too large, which burned the inverter.

 

As for the compensation, the person in charge said that they could only replace the damaged parts for Mr. Tu free of charge. However, Mr. Tu disagreed. He thought that Tesla should provide a return service for such a serious failure only five days after the purchase, but the customer service told him that to solve the problem of the car, he could only communicate with Tesla center at present.

 

Tesla apologizes to State Grid Nanchang: the recording has been edited and released, and the problem has been solved

 

In the early morning of January 31, @ State Grid Nanchang power supply company clarified that Tesla’s own charging station has its own charging technical standards. Tesla electric vehicle is directly connected with Tesla’s special charging device, rather than connected to Tesla’s electric vehicle by the power line. In addition, in use, the power line The circuit voltage is stable and normal, and other surrounding electrical equipment also works normally, meeting the power quality requirements of the state. We reserve the right to investigate the relevant untrue statements.

 

Instead of throwing the pot to the State Grid, Nanchang power supply company suggested Tesla, it would be better to ask professionals to carefully find out the cause of the vehicle fault.

One thought on “Tesla apologizes to State Grid Nanchang company

  • Tesla owners in Nanchang experienced abnormal conditions after charging. Tesla customer support said today that the initial judgment was that the fault was caused by the instantaneous current overload during charging.

Leave a Reply

Leave a Reply

Your email address will not be published. Required fields are marked *

©Spark Global Limited Financial information & The content of the website comes from the Internet, and any infringement links will be deleted.